Current Residents

Thank you for choosing to rent from Hampton Properties. Below is information commonly asked by our current residents. If you have any additional questions, please direct your inquires to 508-799-7655 or [email protected].

 

Rental Payments

Hampton Properties only accepts online payments via PayLease, a simple and secure online payment partner. Simply go to PayLease to register your account.

  • Rent is due on or before the first of each month. You can continue to access your PayLease account directly through their website or by clicking “Pay Your Rent” in the top right-hand corner of the Hampton Properties website.
  • The responsibility to pay in a timely fashion is shared by all residents in the unit.
  • Guarantors will be contacted if rent is not paid on time.

Maintenance Requests

Routine Maintenance

Please report all maintenance requests online by filling out our maintenance request forms or by emailing us at [email protected]. Our team will respond to these requests within 48-72 hours.

Examples of maintenance requests:

  • Clogged garbage disposals
  • Slow drains in shower, sink, or toilet
  • Beeping smoke detector (due to low battery)
  • Washer/dryer issues
  • Dishwasher issues

Emergency Maintenance

Emergency maintenance requests are available 24 hours a day, 7 days a week.

Emergency maintenance requests by Hampton Properties residents should be reported immediately to 508-799-7655. Please follow the prompts as directed and be sure to leave a voicemail followed by an email to [email protected].

Emergency maintenance requests by Clark owned properties should be reported campus police at 508-793-7575.

Examples of emergency maintenance:

  • Water leak
  • No heat
  • No water
  • Toilet overflowing
  • Lock out (subject to fees for subsequent calls)

In the event of fire or immediate danger call 911.

Utilities

If your apartment does not have utilities paid by us, please contact the utility company before you move in to establish an account(s) in your name. To ensure continuation of service, the start date should be the first day of your lease. Subsequently, please refer to your lease to ensure you are establishing the correct utilities services in your name as we may for electricity but not gas and vice versa.

  • EVERSOURCE Gas – Heat, Hot Water, Stove
    • 1-800-592-2000
  • NATIONAL GRID – Electric
    • 1-800-322-3223
  • CHARTER SPECTRUM – Cable and Internet
    • 1-877-906-9121

Please note we do not allow Dish Networks or any other exterior installations on our properties.

Parking

  • Tenants must register their car with the office by submitting the make, model, and license plate number via email and display a Hampton Properties parking sticker on the back, drivers’ side rear window.
  • Parking is first come first serve. We do not assign spaces to residents.
  • There is NO GUEST PARKING in our off street lots. Violators will be towed at the owner’s expense.
  • If you are borrowing a car that will be parked on the premises, please notify the office ahead of time with it’s make, model, and license plate number so that we can alert the towing company.

Subleasing

Should the need arise for you to sublet your apartment, we are more than happy to accommodate it under the following conditions.

  • No advertising the sublease on Craigslist.
  • Must be at least three months in duration.
  • Lessee must be approved by Hampton Properties.
  • In addition, roommates must be notified and approved the sub-tenant. It is important that the existing chemistry amongst roommates/household is considered when looking to sublease your apartment.

Please contact our office with further questions and instructions.

Subleasing is prohibited in Clark University owned properties.

Trash and Recycling

If your building has an on-site dumpster then you may dispose of your trash without purchasing the yellow City of Worcester trash bags. However, if your building does not have an on-site dumpster you must dispose of trash in the yellow City of Worcester trash bags which are available at most markets, convenience and drug stores.

Recycling bins are available from the Worcester Department of Public Works and can be used by any resident looking to recycle.

Please be considerate of your neighbors and properly dispose of trash. Any excessive trash removed by Hampton Properties will be charged at a minimum $25.00 per trash bag/item to the responsible unit. If the unit cannot be identified, then the charges will be assessed to the entire building.

Proper Use of Appliances

Washing Machines

  • Do not overload the washing machine (should not be more than ¾ full of laundry) and be sure to evenly distribute laundry so the machine can run properly
  • Remove all items from pockets
  • Check loading instructions on washer for proper setting
  • Start washer immediately after loading it

Dryers

  • Do not overload dryer (should not be more than ¾ full of laundry)
  • Clean lint trap before and after each use

Toilets

  • Do not flush any feminine products or anything that will cause clogging
  • Charges to the tenant will occur should any foreign object be discovered that causes clogging/flooding

Garbage Disposal

  • No bones, glass, plastic, metal, paper, grease, fat or oil
  • Run COLD water while using garbage disposal
  • Check for utensils, bottle caps, glassware and other items before running
  • Put only small amounts of food in at a time
  • Run water and motor until all grinding is complete

Consistent repairs due to tenant negligence and/or disregard for proper use of laundry units, toilets and garbage disposals will result in fees in accordance with the Hampton Properties tenant handbook.